Community Services Business & Operations Manager

Business & Operations Manager

The Town of Natick is seeking a Business & Operations Manager to join the Community Services Department. This role is responsible for the management and supervision of the administrative team at the Community Senior Center and the Cole Center; providing high level customer service; executing administrative functions associated with payroll, permitting/rentals, fiscal, procurement. Operational databases and management of daily office operations with working to assist the Director of Community Services and leadership team. Ensures the offices run smoothly and effectively in the delivery of programs, services and business functions. Primary office location is the Natick Community Senior Center. 

Key Responsibilities:

• Coordinates with Director, or designee(s) and department administrative support staff administrating payroll, permits, warrants, requisitions, purchase orders, accounts payable, billing, accounts receivable, database management of files and records, paperwork processing, purchasing and supplies, contracts, communications to public, customer service activities, and grant reimbursements. 

• Oversees the program software and databases. 
  
  

• Plans, schedules and assigns work to clerical employees; monitors clerical work in process and flow of documents to completion; instructs clerical employees on new procedures; provides training to clerical employees; makes recommendations to the Director on such matters as employee performance, selection and discipline.

• Coordinates the scheduling, permitting, and staffing of all Community Services Facilities including outdoor fields and indoor building spaces. 

• Assists Community Services Director with the development of procedure and policies for facility rentals. 

• Identifies, plans and supports operational efficiencies for the department. Implements cost savings opportunities.

• Assists Director or designee in the preparation of the budgets; provides assistance to divisions in preparation of budgetary requests; forecasts and tracks revenue, reviews expenditures, identifies potential budget overruns and initiates remedial action (both operating budget and capital budgets). 

• Documents expenditures, revenues, and department performance against the approved operating and capital budgets and general cost-effectiveness standards; ensures that fiscal policies, procedures and records are consistent with Town requirements and accounting standards.

• Researches, writes and supports grants for Department projects.

• Develop standard and ad hoc reports. Conduct research, assemble and analyze data to prepare reports, presentations, and documents.

• Assists members of the general public with problems, responding to complaints and inquiries. Provides phone and counter customer support as directed.

• Supports the team in departmental communications (website postings, mailings,  social media posts, press releases, etc.). 

• Manage and/or execute special projects as assigned by the Director.

• Manages compliance with background checks (inclusive of CORI/SORI). 

Education and Experience: or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.

• Bachelor’s Degree in accounting, finance, public administration, recreation administration or other related field.

• Five (5) years business operations, budget tracking, data analysis, process documentation, database support experience and systems implementation. 

• Two (2) years supervising direct reports.

• Valid driver’s license and reliable transportation.

Desired Skills & Knowledge:

• Working knowledge of financial planning and budgeting principles and practices.

• Working knowledge of marketing and public relations practices and techniques.

• Working knowledge of Microsoft office, google suite and recreational programing and scheduling software.

• Knowledge of Munis software or similar municipal software application.

• Strong analytical skills. Completes information analysis for procedures and reports.

• Ability to supervise others, make work assignments, evaluating their performance and training them.
  
  

Compensation & Benefits:

The Town of Natick offers a competitive salary and a generous benefits package. This position is classified as Grade 3 on the town's pay plan, with an anticipated hiring range of $76,000 to 85,000 commensurate with education and experience.

A complete job description may be available upon request.  

For more information on Natick Community Services https://www.natickma.gov/167/Community-Services 

How to apply:

Interested candidates should submit a cover letter and resume in a combined PDF to [email protected]. Candidates will be contacted for an interview if the qualifications are met. References will be requested at the time of an interview. 

The position will remain open until filled. 

EOE