Pedalheads City Manager

The Role 

The City Manager role is diverse, with responsibilities in site operations, customer service, marketing, staffing and mentorship. This is an independent role where you will be responsible for the delivery of Pedalheads programs within the region and ensuring that all safety and quality standards are being met.    

Your Responsibilities 

The City Manager will be based out of a home-office. You will also work collaboratively with others in the organization such as Operations, Marketing, Customer Care, Training and People & Culture.  

In addition to sharing your ideas on how we can grow, learn and build in this role, you’ll also be:   

Camp Operations 

• Leads and supervises summer camp staff by providing mentorship and motivation on-site and supporting the Site Leadership teams at each location 
• Builds and maintains positive relationships with camp leaders and instructors 
• Supports Site Leadership with the resolution of employee or customer issues 
• Ensures that camp procedures and safety standards are being followed and upheld 
• Assists with the training of camp staff  
• Ensure smooth operations of 6-7 locations including but not limited to Boston, Belmont, Newton, Cambridge, Lexington and Wellesley

Recruitment & Training 

• Recruit, interview and hire the best Instructors, Supervisors and Site Managers
• Assist with Instructor and Site Leader training sessions

Promotions 

• Work collaboratively with the Marketing Department to promote the program within local communities, at events, school presentations, etc.
• Build strong relationships with communities where our camps are located

Customer Service 

• Always willing to go the extra mile to engage customers and provide excellent customer service
• Respond to customer complaints in a timely and professional manner, always aiming to provide an appropriate solution and ensure resolution
• Review customer surveys on a weekly basis and connect with all unsatisfied customers to rectify the problem and turn their experience into a positive one

What does success look like? 

• By March of 2025, you will have completed the rebuild and organization of camp related equipment to the standard that it could delivered to a site the following day
• By March of 2025, you will have engaged with 15+ schools or partners to generate awareness of Pedalheads as an employer of choice for summer jobs
• By March of 2025, you will have researched neighborhoods and secured 6-8 sites in the greater Boston area to execute Summer Bike Camps
• You will have created 5 strategic partnerships with local elementary schools or related care facilities to advertise our programming and collected 1,000 emails of interested families

Skills, Knowledge and Experience 

We believe that a great team is built on a collection of skills, knowledge and experiences and we consider all of this when we review your application: 

• Must be able to meet the requirements for Director I or Director II certification by the department of Early Education and Care (ECC) within 3 months of hire
• Relationship Builder – builds and preserves trusting relationships with site leaders, instructors, colleagues, customers and hiring resources
• Passionate and collaborative – participates and represents the company brand proudly
• Organizer and planner – plans, organizes, schedules, and budgets efficiently and productively
• Flexibility/adaptability – adjusts quickly to changing situations; copes effectively with complexity and change; able to work occasional evening and weekends
• Team Player - has excellent verbal communication and collaboration skills and can work with all levels and functional areas of an organization
• Fun – understands the importance of team bonding and creates and open and social workspace
• A minimum of 2 years management experience at a supervisory level or above
• Organizing and instructing experience with children of all ages, preferably in a camp or sporting environment 
• Strong communications skills (with both kids and adults)

Direct reports 

• The City Manager, Boston is responsible for managing, seasonal site support and site leadership teams for their region.

Pay and Perks  

This is a Full-Time year round position. The ideal start date is mid to late February. The successful candidate will be paid an annualized salary of $52,000 to $62,000, commensurate with experience, based on a 40-hour work week. This position is home based in Boston, Massachusetts. 

Finding the perfect person for this job is very important to us and we recognize the value in that; 

• Annual profit share eligibility; 

• Personalized benefits through our health and wellness program; 

• Retirement benefits - matching program;